Assistant Clinical Manager ACH CRU

Primary Purpose

Assist PCC leadership with day‑to‑day operation to ensure high quality and cost‑effective patient care.

• Serves in the role of Charge Nurse. Assigns patient and non‑patient care in a safe, effective manner.
• Maintains staffing requirements in accordance with established policies and patient volume.
• Collaborates with physicians, management and other healthcare professionals to assure the delivery of quality care and high patient satisfaction.
• Contributes to achieving system, site and unit goals by prioritizing duties and responsibilities.
• Assures accurate reporting of census, acuity and staffing at predetermined times.
• Assures that Point of Care Testing, Code Carts and Code Boxes are accounted for.
• Assures appropriate supplies are available to staff via Lawson.
• Monitors and edits Report Express reports in a timely manner.
• Ensures compliance with all regulatory agency standards, i.e., federal, state, city, accrediting organization, IDPH and all hospital policies and procedures.
• Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives.
• Practices the principles of performance improvement to contribute to positive patient outcomes.
• Responds to issues or concerns of patients and families in a timely manner and refers complex issues to management.
• Demonstrates positive support and participation in unit‑based performance improvement plans, indicators and outcomes.
• Makes recommendations for improvement and contributes to achieving system, site and unit goals.
• Demonstrates and maintains a current knowledge of mission, philosophy, policies and procedures.
• Serves as a clinical resource to staff.
• Collaborates with members of the health‑care team to facilitate the care management process.
• Serves as a role model for “Service First” in practice and facilitation of staff adherence to Service First courtesy standards and scripts.
• Takes initiative with problem resolution and conflict management when presented with issues or concerns.
• Participates with PCC leadership to provide a positive work environment for staff in terms of growth, development and job satisfaction.
• Refers major rule violations or work‑performance issues to management using the established chain of command.
• Assists with data collection and tracking for education and in‑service of assigned staff.
• Assists with the development of staff competency and skill checklists.
• Facilitates staff attendance at in‑services by providing appropriate coverage of the unit.
• Practices positive coaching and mentoring skills to foster staff growth and development.
• Conducts timely and objective performance pathways for assigned staff, subject to review with management before presentation to staff.
• Assesses educational needs of staff and facilitates education opportunities; coordinates orientation of new staff in conjunction with the MCO and APN.
• Assists individuals with identifying professional goals and provides opportunities to achieve those goals.
• Addresses staff concerning matters involving minor performance variances and minor disciplinary counseling.
• Consults with management if written disciplinary action is warranted.
• Keeps abreast of current standards of care via literature, educational events, internal and external resources and networking.
• Proactively seeks out educational opportunities; earns 10 continuing education hours annually, of which 8 must be pediatric specific.
• Participates in activities to enhance professional growth by involvement in professional organizations and continuing education.
• Maintains clinical expertise in pediatrics and serves as a resource and role model for clinical care.
• Serves on various unit and hospital committees to increase knowledge and networking skills.

Nurse, Registered (RN).

Typically requires 3 years’ experience in a specialty area and may require specialty‑focused continuing education and/or certifications based upon departmental discretion.

• Ability to assume charge/schedule coordinator role.
• Ability to communicate effectively and work cohesively with a diverse work group.
• Ski…