Clinical Nurse Supervisor Park Ridge

Clinical Care and Health Outcomes

• Supports delivery of quality clinical care, aligning triage, telephone assessments, home therapies, and patient visits with established guidelines.
• Assists the clinical team in meeting or exceeding Clinical Integration (CI) goals and managing patient registries.
• Ensures staff adhere to timely and accurate documentation of all patient care services within AMG wide systems and regulatory standards.
• Monitors staff compliance with standards of care, policies, procedures, HIPAA, and safety training/certifications.
• Acts as a role model for a Culture of Safety, contributing to resolution of patient safety events and completing Action and Root Cause Analyses (ACAs/RCA).
• Uses data to drive process changes and staff education.
• Leads site clinical integration activities and maintains AMG standing operating procedures.
• Responds promptly to emergency calls and leads emergency response actions.
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures monthly office inspection checklists and required audits are completed on time.
• Oversees approved site research activities.
• Ensures timely management of EMR tasks, overdue orders, test result follow‑up, and other patient follow‑up.
• Holds clinical staff accountable to AMG rooming standards.

• Collaborates with manager, director, and physician leadership to maintain a patient‑centered environment, ensuring open access through same‑day appointments, referral coordination, test result reporting, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
• Monitors monthly data, reviews with clinical staff and physicians, and develops improvement plans to meet patient satisfaction targets.
• Enforces adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
• Evaluates and improves processes to reduce wait times, keep patients informed of delays, and manage message and appointment availability.
• Conveys a professional image in compliance with AMG clothing, grooming, and identification tag requirements.
• Owns patient complaints and applies Service Recovery principles when needed.
• Creates a pleasant environment over the phone and in person, using scripted telephone standards.
• Manages adequate clinical staffing by developing schedules and assignments as necessary.
• Co‑coordinates managed care issues and nursing updates.
• Engages staff in resolving identified operational issues and participates in team huddles.

• Collaborates with the practice manager on associate‑related human resource functions to promote quality, development, and retention.
• Provides leadership that motivates associates, recognizes good work, and achieves associate satisfaction targets.
• Conducts regular staff meetings and daily huddles, documenting with the Stoplight Report.
• Conducts timely performance reviews.
• Models effective time management, problem‑solving, collaboration, and conflict resolution.
• Ensures the manager is fully informed of key events impacting practice operations.
• Provides ongoing performance feedback, coaching, mentoring, orientation, and required competency documentation.
• Pursues opportunities for associate and personal leadership development.
• Mandates that all associates maintain certification and required Continuing Education Units (CEUs).

• Supports initiatives that drive practice growth and retention, in collaboration with physician leadership.
• Participates in activities fostering growth, such as same‑day access and volume visit targets.
• Maintains inventory control and medication supply processes.
• Optimizes staff scheduling to reduce overtime, temporary staff use, and registry burdens.
• Works with the site manager to achieve revenue and cost targets.
• Maximizes team efficiency by deploying all team members effectively.

• Supports an operationally efficient, physician‑friendly environment.
• Assists with onboarding of new physicians/providers.
• Rounds daily with physicians to review staff issues, resolve operational or clinical concerns, and solicit feedback on staff performance.
• Engages physicians/providers in workflow improvement, EMR concerns, patient care and safety issues.
• Reviews physician satisfaction results and collaborates with management to implement improvement plans.

• Fulfills additional job‑related duties as directed by the manager or director.
• Participates in meetings, committees, and projects.
• Stays current with clinical standards through literature, education, and networking.
• Engages in professional growth activities and maintains licensure.
• Performs clinical duties as needed and other assigned tasks.

• Registered Nurse (RN)