RN Coordinator - Neurology: Epilepsy Clinic

Job Title & Details

Department: 02245 AMG Lutheran General - Neurology:
Epilepsy
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week: 40

Schedule:

Monday‑Friday 8:00–4:30PM or 8:30–5:00PM. No weekends or holidays.

Location:

Park Ridge, IL – 1875 Dempster St.
Pay Range: $35.50 – $53.25

• Clinical Care and Health Outcomes
  • Participates in delivery of quality clinical care.
  • Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines.
  • Takes a lead role with the clinical team to meet/exceed CI goals.
  • Assists physicians and associates in managing patient registries.
  • Performs clinical duties as determined by needs of the practice site(s) or as assigned by manager.
  • Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies, procedures and HIPAA compliance.
  • Ensures associates are up to date with all safety training and certifications.
  • Utilizes information to implement process changes and staff education.
  • Leads and participates in site clinical integration activities.
  • Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
  • Ensures monthly office inspection checklist and other required audits are conducted timely.
  • Ensures AMG standing operating procedures are followed.
  • Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
  • Holds clinical staff accountable to AMG rooming standards.
  • Ensures timely management of EMR tasks, overdue orders, test result follow‑up and other patient follow‑up.
  • Demonstrates appropriate action and takes a lead role in emergency situations.
  • Assures timely response to emergency calls by staff.
  • Oversees approved site research activities.
  • Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
  • Acts as a role model and champion for Culture of Safety.
  • Works with manager to resolve patient safety events in the reporting system.
  • Promotes and educates staff on the reporting system to report all events and nearmiss events.
  • Works with manager to complete ACAs and RCAs when indicated.
• Patient Satisfaction and Operations
  • Collaborates with manager/director and physician leadership to maintain an environment that is patient centered.
  • Supports manager in monitoring data on a monthly basis, reviews with clinical staff, and physicians and develops improvement plans.
  • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
  • Participates and promotes activities to evaluate and improve processes to contribute to patient satisfaction.
  • Conducts frequent assessments of patient flow.
  • Takes appropriate steps to reduce wait times and to keep patients informed of delays.
  • Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
  • Ensures adequate clinical staffing by developing schedules, assignments and modifying as necessary.
  • Assists in coordinating managed care issues and nursing updates.
  • Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
  • Engages staff in resolution of identified issues.
  • Actively rounds on patients, associates and physicians and ensures the team has necessary resources and tools.
  • Actively participates and/or leads team huddles.
• Growth and Funding our Future
  • Supports initiatives that enhance practice growth as well as retention of existing patients under direction of manager and collaboration with physician leadership.
  • Maintains an effective process for inventory control and medication supply utilization.
  • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
  • Works in collaboration with practice site manager to achieve revenue and cost targets.
  • Maximizes team efficiency by utilizing all team members.
  • Participate…