RN Coordinator - Neurology: Epilepsy Clinic

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

Schedule:

Monday-Friday: 8:00 - 4:30 PM or 8:30 - 5:00 PM. No weekends or holidays.

Clinical Care and Health Outcomes - Participates in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role with the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.

Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up to date with all safety training and certifications.
• Utilizes information to implement process changes and staff education.
• Leads and participates in site clinical integration activities
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
• Oversees approved site research activities.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.

Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.

• Supports manager in monitoring data on a monthly basis, reviews with clinical staff, and physicians and develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients…