Service Advisor

Overview

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies:
Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

• Initiate and process requests for repair services and provide administrative support to the Service Department.
• Collect details on customer complaints and expectations.
• Perform vehicle walk-around inspections and verify vehicle information.
• Perform on-the-spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customers’ vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer signatures.
• Establish a “promised time” based on shop workflow and communicate with the foreman.
• Establish the customer’s method of payment and obtain credit approval, if necessary.
• Create a repair order in the business system, create a repair order file, and secure Decisiv with customer signatures in a standardized repair order jacket.
• Monitor progress of repairs throughout the day; contact customers regarding changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.

• 18 years of age.

• High school graduate, GED, or 1 year of work experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

• Comprehension:
  Ability to understand, remember, and apply oral/written instructions and information.
• Organization:
  Ability to organize and prioritize work schedule on a short-term basis (more than 1 month).
• Reasoning & Decision Making:
  Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication:
  Ability to communicate effectively with individuals utilizing a phone.
• Mathematics:
  Ability to compute, analyze, and interpret numerical data for reporting purposes.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside…