Equipment Service Technician

JOB SUMMARY:

Join our team as an Equipment Service Technician, where you'll play a vital role in maintaining and preparing heavy rental, sales, and used equipment. Your contributions will help ensure customer satisfaction and equipment readiness in the yard.

• Instruct customers on the proper use and safety procedures of equipment.
• Load and unload machines on customer transportation.
• Maintain an organized and clean yard appearance.
• Complete shipping and receiving documents for equipment.
• Inspect returned machines for damage, fuel levels, and attachments.
• Assist technicians with minor repairs or maintenance as needed.
• Clean and detail machines upon return to uphold proper appearance.
• Perform a final check of customer equipment before it leaves the yard.
• Steam clean equipment and components on request; ensure the cleaning area is tidy and free from debris.
• Organize and maintain attachment inventory effectively.
• Deliver and pick up equipment as required.
• Oversee the tool room by lending equipment to technicians, managing inventories, and scheduling repairs with outside vendors.
• Help with shop cleanup tasks.
• Respond to all public and internal inquiries promptly and cheerfully.
• Follow all customer care standards.
• Work safely at all times, adhering to all safety policies, and comply with company policies and procedures.
• Participate in training and may serve as a Green Belt in support of the Six Sigma program.
• Embrace and promote the corporate vision, mission, and values of the organization.
• Perform additional duties as assigned.

• Demonstrated customer service skills.
• Familiarity with light construction equipment operation.
• Proficiency in Microsoft Office or other comparable systems.
• Ability to build and maintain effective working relationships.
• Reliable attendance and punctuality.
• Willingness to work overtime with little or no notice.

• High school diploma or General Education Degree (GED) is required.
• Associate’s Degree from an accredited vocational school is preferred.
• Previous industry experience is advantageous.
• A clean driving record and valid driver’s license required; must be able to meet CDL requirements.
• Ability to communicate effectively in English (speak, read, write, comprehend).

• Ability to walk and stand for extended periods, with the ability to sit, climb stairs, bend, twist, push, pull, and reach above the shoulder.
• Capable of lifting up to 50 lbs in accordance with safety lifting practices.
• Must meet all safety requirements as outlined by policies.
• Exposure to extreme temperatures, high noise levels, and fumes.

The above statements are intended to describe the general nature and level of work performed by employees in this role. They are not exhaustive lists of all responsibilities, duties, and skills associated with this position.

This role is designated as safety-sensitive.

An equal opportunity employer for protected veterans and individuals with disabilities.

This employer is required to inform all applicants of their rights under federal employment laws. Please review the Know Your Rights notice from the Department of Labor for more information.