Maintenance Tech

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FULL TIME Peachtree Corners, GA, US

DEPARTMENT: Resident Services

REPORTS TO: Service Manager

CLASSIFICATION: Non-Exempt

JOB SUMMARY: The Service Technician is responsible for performing maintenance and other duties to assure the preservation and upkeep of the building, fixtures, and residential spaces.

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Daily communication and coordination with other employees.
• Respond to resident/management work orders for occupied and vacant rental units.
• Repair/replace appliances, plumbing, and air conditioning/heating/electrical systems as needed.
• Repair/replace apartment materials and perform maintenance requests.
• Identify and perform routine preventative maintenance assignments.
• Inspect and repair vacant units and prepare for move-ins.
• Work on-call as scheduled 24/7, weekend shifts, and overtime as necessary and pre-approved by the Service Manager.
• Perform tasks and operate machinery in a safe manner and in compliance with safety procedures.
• Complete grounds work, such as grounds pick up, sweeping, and light landscaping.
• Perform other duties as requested to support community operations.
• May be required to assist other communities within the organization.

QUALIFICATIONS

• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer
  
  Skills:
  
  Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/

EXPERIENCE:

Required

• High school diploma or GED.
• One year of general residential maintenance experience.
• Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
• Certifications/licenses as required by local, state, or other regulations.
• Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
• Strong communication and customer service skills.
• Ability to work on-call as scheduled and work weekends and after hours as necessary.

Preferred

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Productivity

• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Customer/Resident Focus

• Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Confidentiality - Maintains confidentiality of sensitive information.

Decision Making

• Jud…