Critical Facilities Technician

Critical Facilities Technician (CFT)

Reports To: Assistant Manager, Critical Facilities

• Operate and maintain critical and non‑critical data center infrastructure, equipment, and systems.
• Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks.
• Monitor power, cooling capacity, and environmental conditions within the data halls.
• Utilize a Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work.
• Perform preventive maintenance on data center electrical and mechanical equipment.
• Assist with the development, revision, and execution of approximately 200 operating procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement.
• Assist with the development of Data Center standards and policies when necessary.
• Resolve minor electrical and mechanical issues within the data center quickly while minimizing risk and properly communicating issues to the appropriate chain of command.
• Respond to emergencies and critical issues as necessary and work independently and as a team toward complete recovery.
• Troubleshoot and document technical issues, escalating as appropriate, and ensuring issue resolution.
• Assist with planning on corrective issues.
• Assist and/or complete physical and logical installations.
• Maintain accurate facility data, including rounds, preventive maintenance work orders, change management, etc.
• Maintain strict adherence to change control activities.
• Manage assigned workflow tasks to provide timely turnaround.
• Escort and work effectively with outside contractors, ensuring they are abiding by critical facility work rules.
• Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep.
• Participate in facility training programs regularly.
• Assist in facility operations, as required.
• Participate in construction and commissioning, as directed by the CFM.
• Work shifts to support 24×7 data center operation and have flexibility in work hours to cover other shifts.
• Provide on‑call emergency support as required.
• Adhere to all federal and local safety laws.
• Foster open, respectful, and professional communication directly within the team and with co‑workers, teammates, and leaders across the organization.
• Perform other duties as assigned.

• High school diploma or GED required.
• 1+ year(s) of experience in mission‑critical environments required.
• Valid driver's license required.
• Willingness and ability to follow guidance from other staff members and management required.
• Basic understanding of email and MS Office software required.
• A positive and professional attitude and very high attention to detail required.
• Prior military or technical school training preferred.
• Electrical or mechanical license preferred.
• Ability to work autonomously with minimal supervision and in a team environment preferred.
• Experience operating a variety of equipment, including lawnmowers, forklifts, scissor lifts, and small hand tools preferred.

This job operates in a data center, office, and shop environment. The employee routinely uses standard maintenance equipment, including ladders, scissor lifts, forklifts, power tools, and voltmeters. Exposure to hot and cold environments is common. Primary physical demands include sit, stand, walk, use hands, and lift up to 50 pounds.

This is a full‑time, on‑site position. Shifts vary by location; some nights and weekends may be required. On‑call emergency support as required.

Minimal travel between data centers may be required as needed.