Content Packout Technician Team Lead

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Lead the Field with 1-800-Packouts of NW Philadelphia
• Competitive compensation: $23.00 – $28.00 per hour (based on experience and certifications)
• Health insurance Reimbursement
• Paid Time Off (PTO)
• Paid training and certification opportunities
• Opportunities for growth into management-level roles
• Supportive company culture with team-driven values

As a Technician 3 / Team Lead, you’ll be responsible for managing job site execution from start to finish. You’ll lead packout teams, ensure accuracy in inventory and documentation, and be the primary point of contact on the job for clients and partners. You’ll represent our brand with professionalism and compassion during challenging moments in our customers’ lives.

• Lead all on-site activities for packout, inventory, cleaning, and reinstallation jobs.
• Serve as primary job site supervisor, overseeing the work of Technicians 1 and 2.
• Conduct initial walk-throughs and job briefings with customers, contractors, and adjusters.
• Ensure contents are properly categorized (salvage, non-salvage, needs cleaning, etc.) and recorded using mobile inventory systems.
• Train, mentor, and supervise field team members.
• Ensure all job documentation is completed accurately and in a timely manner.
• Identify and communicate scope changes and escalate issues when needed.
• Coordinate with the warehouse team for content transportation and vault management.
• Maintain quality control and enforce safety procedures at all job sites.
• Represent the company with professionalism, empathy, and technical competence.
• Drive our company vehicles to job sites and back to the warehouse.
• Operate a forklift to place and retrieve long term storage content containers and other large heavy warehouse items.

• 2+ years of experience in packout services, content handling, moving, or restoration.
• Demonstrated leadership in field operations or team supervision.
• High school diploma or GED.
• Excellent communication and problem-solving skills.
• Familiarity with inventory management and restoration software (Encircle, iCat, DASH, Xactimate a plus).
• Must be able to lift up to 50 lbs and work in physically demanding conditions.
• Valid driver’s license with clean driving record.
• Ability to pass a background check and drug test.

• IICRC Certifications (WRT, FSRT, OCT, etc.).
• Experience dealing with insurance adjusters and property owners.
• Knowledge of claim documentation standards and salvage vs. non-salvage protocols.
• Forklift or box truck experience a plus.

This is a high-impact, customer-facing leadership role with plenty of room for advancement as our company continues to grow. Join us and help restore what matters most for our clients.