Maintenance Supervisor

Description

Reports to:

Community Manager
Supervises:
Under the direction of the Community Manager, supervises on-site maintenance staff, which may include Maintenance Technicians, Groundskeepers, Housekeepers, Painters, Make-Ready Technicians.
Wage Status:
Hourly (Non Exempt eligible for overtime)

The Maintenance Supervisor must be a “hands‑on” maintenance person. The Maintenance Supervisor must be able to do just about anything that pertains to building maintenance, e.g. plumbing, electrical, painting, heating, air conditions, and appliance repair. This position is also responsible for managing your department’s budget, keeping expenses within budgeting guidelines and putting on a thrifty thinking cap to find cost‑saving measures that do not compromise quality.

Customer service and helping with the cleanliness and marketability of the property tops off the duties as a vital player in the property’s ability to renew and secure new leases.

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

• Participate in company training classes and meetings, ensure all service staff receives appropriate training as required.
• Organize, prioritize and ensure service requests and repairs are made correctly and in a timely manner.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times.
• Oversee turnkey operations; ensure vacant units are made rent‑ready in a timely manner.
• Perform turnkey work as required and ensure all make‑readies are inspected.
• Adhere to the Standard Operating Procedures.
• Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations.
• Adhere to and enforce the company’s personnel management policies and procedures.
• Maintain a superior customer service relationship with residents, co‑workers, vendors, and the community.
• Communicate effectively with residents, co‑workers, vendors, and the community.
• Work with the Property Manager to handle maintenance‑related resident problems.
• Assist with recruiting, hiring and training of quality staff, recommend promotions and terminations when necessary.
• Work with Property manager to obtain competitive bids for maintenance‑related expenses.
• Understand and adhere to budgeted guidelines.
• Contract use of outside vendors only when necessary.
• Monitor inventory and maintain appropriate levels of parts and supplies.
• Maintain the staff’s safety training and MSDS binder.
• Schedule and complete the Preventative Maintenance Program designed per property.
• Other tasks or duties as assigned by supervisor.

• High School education or equivalent is required; college degree is a plus but not a requirement.
• Ability to fluently read and write English.
• Accurately perform intermediate mathematical functions and use all on‑site resident management software functions.

• Four years minimum experience as supervisor in community management maintenance, other building maintenance or related field. Renovation experience may be required for older communities built five or more years ago.

• Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
• Ability to serve on‑call, as scheduled or as necessary. On‑call staff is required to live within a minimum distance to the property for efficient response time.
• Ability to travel to attend various company gatherings either in the general vicinity or your home, property, or in another state.

Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment up to 50 pounds for variable distances), climbing ladders/stairs, and walking on rooftops without…