HVAC Dispatcher - Pensacola, FL

Now Hiring:
Experienced HVAC Dispatcher

Location:

Pensacola FL

Join the Bay Climate Control & Refrigeration Family!

Bay Climate Control & Refrigeration is growing, and we're looking for an experienced HVAC Dispatcher to join our team.

We're seeking a highly organized, proactive professional who thrives in a fast-paced environment and is committed to delivering exceptional customer service. The ideal candidate excels at coordinating schedules, communicating effectively with customers and technicians, solving problems quickly, and keeping daily operations running smoothly.

If you're someone who takes initiative, enjoys working as part of a team, communicates well with co-workers, and takes pride in keeping everything on track, we'd love to hear from you. Join a company that values hard work, accountability, and teamwork while providing opportunities to grow your career.

• Receive and manage incoming service calls
• Schedule and dispatch service technicians to job sites
• Communicate with customers to confirm appointment times and provide updates on technician arrival times
• Maintain accurate records of service requests, appointments, and technician activity, including timesheets
• Monitor technician availability and workload to optimize scheduling and efficiency
• Work closely with the service manager to ensure customer satisfaction and timely completion of work orders
• Other duties as assigned

• Minimum 1 year of experience required, 2+ years of experience in HVAC dispatching preferred
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office, Excel and other computer programs
• Customer service-oriented with a positive attitude
• High school diploma or equivalent required, additional education in HVAC or related field preferred

We offer competitive pay, benefits, and a positive work environment with opportunities for growth and advancement.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid Holidays
• Retirement plan
• Vision insurance

• Regular
  
  Schedule:
  
  Monday–Friday, 7:30 AM–3:30 PM (8-hour shift, on-site locations: Niceville, Foley, Pensacola)
• On-Call Rotation:
  Remote, Monday–Monday, every other week

• Dispatching: 1 year (required)
• Dispatching: 2+ years (Preferred)

Bay Climate Control and Refrigeration — Right Work. Right People. Right Results.