Customer Service Supervisor - Onsite Conveyor Maintenance

Job Description

As a Customer Service Supervisor for Onsite Conveyor Maintenance at Honeywell, you will oversee and manage customer service operations for conveyor maintenance within the IGS business unit. The role includes leading a team of customer service technicians, ensuring exceptional service delivery, coordinating onsite conveyor maintenance activities, and working alongside technicians when needed. You will report directly to a Regional Maintenance Manager and work onsite full‑time at the customer location, significantly impacting customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.
• Collaborate with cross‑functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and remains within budget.
• Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.
• Assist technicians in the repair and maintenance of equipment.
• Complete work orders, records, logs, and other written or computer‑based documents according to established procedures.
• Diagnose mechanical, electrical, and electronic problems using technical drawings, diagnostic tools, PLCs, and external I/O devices.
• Operate material handling equipment, battery equipment, moving machinery, and other powered equipment; utilize TCPiP as a troubleshooting and setup tool.
• Perform preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment) according to safety and quality procedures.
• Maintain inventory of company supplied tools and parts, whether customer or company owned.

• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking within and around the site with great frequency; walking up multiple flights of stairs (2–6) is required at times.
• Able to work at heights and climb ladders safely and without limitations.
• Full manual dexterity in both hands and wrists, eye/hand coordination, and foot motion; ability to stand or walk for up to 10–12 hours.
• Flexibility to cover multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory; this training opportunity encourages skill development and networking.

• High School diploma or GED is required.
• Valid driver’s license.
• 5+ years mechanical troubleshooting and repair experience required.
• 5+ years electrical troubleshooting and repair experience required.
• MS Office skills (Word, Excel, PowerPoint, Outlook).
• Shift work may be required.
• Proven leadership and management skills, with experience in leading a team.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• 5+ years experience working with conveyor maintenance or related industrial equipment.

• Material handling experience in conveyor, sortation, palletizers, and robotics.
• Controls troubleshooting experience.
• Networking troubleshooting experience (required for senior level).
• 2+ years leadership experience.
• Passion for delivering exceptional customer service and satisfaction.
• Ability to work independently and as part of a team.
• Strong organizational and time‑management skills.
• Continuous learning and adaptability to changing customer needs and industry trends.

In addition to a competitive salary and leading‑edge work, Honeywell offers a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; an employee assistance program; educational assistance; parental leave; paid time off (vacation, personal business, sick time, parental leave); and 12 paid holidays.