Customer Service Supervisor - Onsite Conveyor Maintenance

As a Customer Service Supervisor for Onsite Conveyor Maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for conveyor maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite conveyor maintenance activities, as well as work along with the technicians when needed.

You will report directly to a Regional Maintenance Manager and you will work onsite full time at the customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

KEY RESPONSIBILITIES

* Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.

* Coordinate and schedule onsite conveyor maintenance activities, ensuring timely and efficient service to meet customer requirements and minimize downtime.

* Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to conveyor maintenance services.

* Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of conveyor maintenance projects.

* Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.

* Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.

* Ensure compliance with safety, environmental, and regulatory requirements during onsite conveyor maintenance activities.

* Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.

* Provide regular reports and updates to senior management on customer service performance, including key metrics, customer feedback, and improvement initiatives.

* Assists team of Technicians in the repair and maintenance of equipment

* Completes work orders, records, logs and other written or computer-based documents according to established procedures

* Diagnoses mechanical, electrical, and electronic problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop), PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious

* Operates material handling equipment, battery equipment, moving machinery, and other powered equipment; utilizes TCPiP as a troubleshooting/setup tool

* Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures

* Maintains inventory of company supplied tools and parts whether customer or company owned

Physical Requirements (must be able to perform with or without reasonable accommodation):

* Regular bending, lifting, stretching, and reaching both below the waist and above the head.

* Walking within and around the site with great frequency. Walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.

* Able to work at heights and ability to climb ladders safely and without limitations.

* Full manual dexterity in both hands and wrists, eye/hand coordination and feet motion. Ability to stand/walk for up to 10-12 hours.

* Flexibility in covering multiple shifts and holiday hours as required.

* Willing to work overtime as required.

* Some travel may be required but is not mandatory / this is for training purposes; this is strongly encouraged to help develop skills & learn networking across the many avenues Honeywell has to offer.

YOU MUST HAVE

* High School diploma or GED is required

* Valid driver's license

* 5+ yrs Mechanical troubleshooting and repair experience required

* 5+…