Service Engineer - Rockford, IL, Services

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in our Rockford, IL location.

At Hexagon's Manufacturing Intelligence Business Area, we’re helping shape the future of industry with cutting‑edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward‑thinking team dedicated to innovation and excellence in customer service.
• Learn from a long‑tenured existing
  team with deep product and customer experiences.

About the Role

As a Field Service Engineer
, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high‑precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies
.

• Install, repair, troubleshoot, and maintain high‑tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross‑functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (35%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week
  , including overtime as required to meet customer needs.

• Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field.
• Alternatively,
  training and experience from a Military Technical School
  .
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem‑solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

• Frequently required to stand, walk, sit for long periods of time with regular bending and kneeling.
• Manual dexterity required for keyboard use, operating office equipment, grasping objects.
• Regularly move around the customers’ worksites.
• Regularly lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, depth perception and adjust focus.
• Frequently communicates with other employees and customers.

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily visits customers’ worksites, with occasional visits to the office.
• Equipment is kept clean, orderly, properly inspected for accurate functionality.
• Noise levels are considered low to moderate.
• Equipment safety precautions (PPE) will be provided if required.

At Hexagon Manufacturing Intelligence
, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in…