Part Time Branch Sales Associate

Job Description

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company

Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

Job Summary:

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities:

• Customer Service:
  Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing:
  Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge:
  Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management:
  Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support:
  Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance:
  Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation:
  Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.