Maintenance Technician

Maintenance Technician

Southern Land Company, a national real estate development and construction firm is seeking a full-time Service Technician to join our dynamic team in Philadelphia, PA.

The Laurel is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment. Must be reliable and always present a positive and professional image.

The Service Technician will support the Service and Community Managers by performing various maintenance duties necessary to maintain and enhance the value of the community. They are responsible for handling service requests for repairs and improvements of vacant apartment homes to a market-ready status and for occupied apartment service needs. By working as a team participant, along with the other maintenance team members, they ensure the community meets the quality maintenance standards set by Southern Land Company.

Weekend and on-call hours are required on a rotating basis.

Named for the Pennsylvania state flower, The Laurel is located on Rittenhouse Square and is poised to take luxury living to new heights. At 48 stories, The Laurel is the tallest residential-only building in Philadelphia. Designed by Solomon Cordwell Buenz, the $300 million, ultra-luxury mixed use tower includes 65 condominiums in addition to 184 apartment residences with separate lobbies and entrances.

The Laurel features 43,000 square feet of high-end retail that wraps around Walnut, Sansom, and 20th Streets. The floor plan features expansive corner residences, offering unparalleled panoramic views of the City and the eponymous park.

Primary Responsibilities

• Complete assigned work orders generated from resident requests for service.
• Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Monitor and replace lights and light bulbs as necessary.
• Repair and/or replace windows, latches, screens, hinges, sliding glass doors, shelves, smoke alarms, baseboards, mirrors, closet doors, ceiling fans, mini blinds, faucets, sink plugs, washers, holes in the walls, dry wall patching and repair, painting and hangs drapes.
• Repair all appliances and reports problems to Service Manager or Community Manager.
• Monitor and change locks and keys as necessary.
• Perform repairs to sinks and bathtubs, and minor repairs and replacement of bathroom tile.
• Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions.
• Perform routine preventative maintenance on equipment.
• Handle make-readies in a timely manner as directed by Community Manager.
• Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the community's maintenance shop.
• Track inventory used, returning unused items to the established location, and notifying the Service Manager about re-ordering needs.
• Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked.
• Assist in maintaining the grounds, common areas, and amenities. Examples include picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage.
• Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Comply with company safety and risk-management policies by attending and participating in the community's routine safety meetings, completing required training on OSHA and other safety related laws and requirements.
• Report accidents and incidents promptly and accurately.
• Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Assist in conducting routine and periodic community inspections to identify…