Supervisor, Building Services; Overnight Shift

Building Services Supervisor

The Xfinity Mobile Arena is one of the world's busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company's industry-leading qualities as an operator and an innovator in the live event experience.

The Building Services Supervisor is responsible for overseeing the daily operations of the Building Services Department during assigned event shifts at Xfinity Mobile Arena. The Supervisor provides leadership, direction, and support to union Building Services Associates while ensuring the arena is maintained in a clean, safe, sanitary, and guest-ready condition before, during, and after sporting events, concerts, family shows, corporate events, and other special events.

The Supervisor monitors work performance, ensures compliance with departmental Standard Operating Procedures (SOPs), safety regulations, and quality standards, and serves as the primary point of contact for operational issues within assigned areas. The position requires strong leadership, communication, organizational, and problem-solving skills in a fast-paced event environment.

Essential Duties and Responsibilities

• Supervise union Building Services Associates during assigned event shifts.
• Monitor employee performance and productivity throughout the event.
• Provide coaching, instruction, and guidance to employees while maintaining a positive work environment.
• Ensure employees comply with departmental policies, collective bargaining agreement provisions, SOPs, and safety requirements.
• Document performance concerns and communicate issues to Building Services management.
• Assist with employee training and onboarding of new staff.

• Coordinate cleaning operations before, during, and after events.
• Ensure all assigned areas meet arena cleanliness and presentation standards.
• Respond quickly to operational issues, guest concerns, and emergency cleaning situations.
• Coordinate post-event cleaning activities to ensure timely building turnover.

Equipment & Supply Management

• Ensure employees safely operate all cleaning equipment.
• Inspect equipment before and after use.
• Report equipment malfunctions and coordinate repairs.
• Ensure equipment is cleaned and properly stored following each event.
• Monitor inventory levels of cleaning supplies, chemicals, paper products, liners, and equipment.
• Coordinate replenishment of supplies as needed.
• Ensure proper chemical handling and storage procedures are followed.

Safety & Compliance

• Ensure employees utilize required personal protective equipment (PPE).
• Monitor safe chemical usage and compliance with Safety Data Sheet (SDS) requirements.
• Report accidents, injuries, hazards, and property damage immediately.
• Assist with emergency response procedures when necessary.
• Promote a safe working environment for employees, guests, contractors, and vendors.

Position Requirements

• High School Diploma or GED required.
• Previous supervisory or leadership experience preferred.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to read, interpret, and follow written procedures.
• Ability to effectively lead union employees in accordance with the collective bargaining agreement.
• Attendance is an essential function of this position.
• Must be available to work evenings, weekends, holidays, and extended hours based on event schedules.

Physical Requirements

Employees must be able to:

• Stand and walk for extended periods.
• Frequently bend, stoop, kneel, crouch, climb stairs, and reach overhead.
• Lift and carry up to 50 pounds without assistance.
• Push and pull loaded carts, cleaning equipment, and trash containers.
• Perform repetitive physical activities throughout the work shift.
• Operate powered cleaning equipment safely.
• Work indoors and outdoors in varying weather conditions.
• Work in environments containing dust, moisture, cleaning chemicals, noise, and large crowds associated with sporting events and concerts.

Knowledge, Skills & Abilities

• Strong leadership and decision-making abilities.
• Ability to motivate and lead diverse teams.
• Ability to maintain professionalism under pressure.
• Strong customer service orientation.
• Ability to adapt quickly to changing event needs.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Ability to manage multiple priorities simultaneously.

Additional Duties

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to assign, modify, or reassign duties and…