Field Service Technician; Casino​/Gaming - Arizona

Field Service Technician (Casino/Gaming) - Arizona

Location:

AZ Statewide, AZ, US

Requisition

At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech.

From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local.

We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you.

We’re seeking a Field Service Technician to support customers across Arizona. This is an ideal opportunity for someone who enjoys hands‑on work, problem‑solving, and working independently in the field. In this role, you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high‑quality customer experience.

• Provide on‑site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently.
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems.
• Perform preventative maintenance, installations, and site surveys for new and existing equipment.
• Serve as the primary customer contact during service visits, delivering a high level of service and professionalism.
• Maintain accurate inventory of parts and complete service reporting in a timely manner.
• Travel throughout Arizona (and occasionally Southern California), including overnight stays when needed.
• Participate in an on‑call rotation every 4–6 weeks for after‑hours and weekend support.

• 1+ years of hands‑on technical experience in a customer‑facing role.
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred.
• Basic understanding of IT, networking, hardware, and software systems.
• High school diploma or GED required; technical or vocational training is a plus.
• Strong communication skills and ability to work independently in the field.
• Valid driver’s license and ability to travel frequently (50–75%).
• Ability to lift up to 50 lbs and work in physically active environments.

• You enjoy hands‑on troubleshooting and take pride in fixing problems the right way the first time.
• You’re customer‑focused and leave every site visit with the client feeling confident and supported.
• You’re adaptable and comfortable working independently in a fast‑paced, ever‑changing environment.
• You stay organized, manage your time well, and keep accurate documentation.
• You’re eager to learn and grow within a structured, tiered advancement path.

At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $49,320 – $67,815k salary, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

In addition to base salary, IGT offers:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs