Field Service Technician

This job opening is not eligible for immigration/work visa sponsorship.

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. They perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non‑TOSHIBA retail products and in store systems, retail banking and SMB marketplaces.

• Operate in assigned territory and perform repairs and services on products, installing equipment at new or remodeled sites without assistance.
• Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and modifications to retail POS equipment.
• Effectively communicate with customers, management, peers and team members regarding status of work, potential problems, customer satisfaction and to seek advice and assistance.
• Plan, prioritize and schedule work to meet or exceed customer satisfaction objectives, arrange all travel plans and respond to schedule changes with minimal notice.
• Ensure installation activities are accurately documented in accordance with company standards using automated systems and reports, including travel, call, mileage, timecards and expense reports.
• Maintain trunk stock to support all customers.
• Perform related duties as assigned.

• Driving to multiple customer locations throughout the day.
• Lifting up to 50 lbs. without assistance.
• Standing and walking activities encountered during 75% of the normal workday.
• Stooping, bending and squatting activities frequently.
• Reaching activities conducted frequently and repetitively.
• Twisting activities may be required depending on job duties.
• Use of basic hand tools (drills, screwdrivers, etc.).
• Regular air travel may be required.
• Use of ladders or lifts to access roof or inside ceiling/wall devices.

• High School Diploma with 4+ years of related experience; IT/Technical degree or certificate preferred.
• Must be able to travel 100% of the time, domestically and/or by air.
• Knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / POS equipment and associated retail devices.
• General knowledge and experience in wall‑to‑wall IT service and support.
• Mechanical aptitude with competency in electricity & electronics, ability to use test equipment and electronic testing equipment.
• Ability to follow written or spoken directions and provide clear information.
• Good customer service skills.
• Developed skills in maintaining good working relations with customers and peers.
• Ability to multitask, prioritize assignments and work independently.
• Excellent written and oral communication skills, including tact and diplomacy when facing customers.
• Knowledge of IT signal and power cables, low‑voltage wiring systems and diagnosis & repair thereof.
• Self‑motivated and strong work ethic.
• Professional demeanor, dress and behavior.
• Problem‑solving and organizational skills.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts, including overtime and weekends as necessary.

• Employee Assistance Programs.
• Company provided life insurance.

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email  to request an accommodation.