Outside Service Technician

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

The Outside Service Technician role is primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may occur with furniture purchased in customers’ homes. It is critical to have a customer‑centric mindset as your service is direct to the customer and our goal is to always give our customers a world‑class experience.

• Repairs with little guidance on all product types.
• Completes all repair types of entry level with additional skills requirements.
• Performs minor repair on top of surface of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages that require rebuild.
• Has general understanding of spray booth set up and use.
• Performs advanced replacement part repairs.
• Communicates any maintenance of tools, parts and hardware needed as well as keeping repair area/shop clean.
• Help to inspect damaged products and conveys if it can be repaired to like‑new conditions.
• Works with warehouse personnel on techniques of minor touch up on products during the inspection process.
• Documents and follows through on recurring product damages.
• Assist other technicians.
• Accurately reports situations that occur when repairs cannot be completed.
• Must be able to assess damages to determine the most efficient way to repair them.
• Identifies damage, loss or surplus of goods and materials stored in the warehouse.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Comply with safety regulations and maintain clean and orderly work areas.
• Maintain proper safety usage of all products that are used within the department.

• Strong attention to detail.
• Work independently as well as in a team environment.
• Document management system.
• Must maintain a clean driving record.
• Analytical and problem‑solving skills.
• Working knowledge of Continuous Improvement.
• Handle multiple projects simultaneously within established time constraints.
• Perform under strong demands in a fast‑paced environment.
• Work professionally with customers and co‑workers to efficiently serve our customers, treating both with enthusiasm and respect.
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries.

• When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
• Health, dental benefits, and vision insurance.
• Employee discount from 10% — 30%.
• Life/Disability Insurance.
• Flex Spending Account.
• 401(k).
• Paid Time Off.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.