Senior On-Site Service Specialist

Senior On‑Site Service Specialist – Position Profile

Provides operations functions in one or all of the following areas: operates high-volume duplicating, production, sorting, mailing, or bindery equipment; performs associated copying tasks; ships and receives product and supplies; sorts, distributes, and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer‑site equipment. May also perform bindery, QC and final check, housekeeping/hospitality, file services, call center representative, and reception, among other building support functions, such as meeting set‑ups and light maintenance.

Employees performing this function are considered to be Senior On‑Site Services Specialists because of the higher level of presentation and telephone skills required, as well as temporary/occasional receptionist duties.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs basic equipment troubleshooting and escalates calls to technicians.
• Sets up equipment as prescribed by the customer (toner add, stocks paper, etc.).
• Performs scanning and/or imaging documents.
• May perform reception services on a temporary or occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop‑off points as required.
• Calculates charges for jobs performed and maintains logs; may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to predetermined customer locations within and outside the site.
• Maintains daily meter and service logs.
• May travel between customer buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping them neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set‑ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off‑hour emergency response.
• Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted.
• Uses copier equipment, calculator, fax machine, postage meter and some PCs.
• Performs filing duties, which may include purging and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology.
• Ensures data for Ricoh MOR, SPG and job logs are captured.
• Performs other duties as assigned.

• High school diploma or GED and 1‑2 years of related work experience.
• Some related copy job experience is preferred.
• Valid driver's license and minimum levels of auto insurance coverage may be required per Ricoh.
• Demonstrates competency in basic computer skills, including proficiency in MS Office Suite.

• Working knowledge of copier and other related equipment and repair is preferred.
• Knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine the correct method and packing material and to check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Problem‑solving and troubleshooting skills.
• Ability to read and comprehend written technical information…