Veteran Service Assistant

Veteran Service Assistant – U.S.VETS

Location:

Phoenix

Status:
Full-Time, Non-Exempt

Reports To:

Veteran Service Coordinator or Lead Veteran Service Assistant

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety? Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.

• Veteran-Centered Service:
  Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Customer Service Excellence:
  Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
• Conflict Resolution & De-escalation:
  Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Safety & Emergency Procedures:
  Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
• Team
  
  Collaboration:
  
  Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Facility Upkeep:
  Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
• Routine Monitoring & Documentation:
  Maintain logs, reports, and documentation of services, safety checks, and client interactions.

• Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to:
  • General dusting of the entire building common areas only
  • All desks, tabletops, and countertops to be wiped down and sanitized
  • All floors to be vacuumed, mopped, and swept accordingly
  • Trash removal all cans, utilizing dumpster on site, replenish trash bags
    • To include staff offices, when staff is present
  • General cleaning in all bathrooms to include:
    • Toilets, floors, sinks, mirrors, replenish supplies
  • Cleaning of breakrooms to include sinks, countertops, tables, trash
  • Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis
  • Cleaning of baseboards and vents on an as needed basis
  • Sweeping of entry steps and mop as needed
  • Additional cleaning, sanitizing as needed in relation to COVID-19.

• High School Diploma or equivalent required.
• Experience working with veterans, individuals in recovery, or similar populations preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.
• Basic computer literacy.
• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).

• Experience with programs, client population, similar populations, or other relevant experience preferred.
• Good communication and interpersonal skills.
• Ability to work collaboratively with residential staff.
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.
• Must be energetic, dedicated to mission and flexible.
• Basic computer literacy.
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course.

• Be a part of a mission-driven team dedicated to helping those who served our country.
• Gain meaningful experience in residential services, case coordination, and veteran care.
• Access opportunities for growth, training, and impact in the nonprofit sector.