Passenger Services Agent

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close‑out times and complete necessary flight documentation for accuracy.
• Handle post‑departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistle blower program.

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to keep up with recurrent training in a timely manner
• Ability to read, write, and speak the English language

• high school diploma
• GED
• airport security badge