Assistant Service Manager - Phoenix, AZ

About the Role

We are seeking a motivated and hands‑on Assistant Service Manager to support the daily maintenance operations of our Phoenix community. In this role, you’ll help ensure apartments and common areas are move‑in ready, assist the maintenance team, and support the Service Manager with workflow management. This is a highly visible, resident‑facing position for someone who takes pride in providing a safe, well‑maintained, and welcoming environment.

Support Daily Maintenance Operations

• Assist the Service Manager with scheduling and managing service requests, make‑ready apartments, and special projects.
• Complete service requests and make‑ready checklists for every unit turned and ensure apartments are prepared to meet KV standards.

Prepare Market‑Ready Apartments

• Perform painting, carpet repairs, cleaning, general repairs, and housekeeping duties to deliver a quality move‑in experience.
• Address any maintenance concerns in vacant units, models, and common areas, reporting issues to the Service Manager.

Maintain Grounds & Community Areas

• Assist in upkeep of grounds, common areas, and amenities, including trash removal, pressure washing, painting, and general cleaning as needed.

Manage Inventory & Shop Organization

• Organize and maintain maintenance shop equipment and supplies; report needs to the Community Manager.
• Maintain the work‑order log book and keep Material Safety Data Sheet (MSDS) manuals up‑to‑date.

Ensure Property Standards & Safety Compliance

• Inspect the property daily to maintain appearance and functionality, making repairs and submitting reports to the Service Manager.
• Enforce safety regulations and company policies, and immediately report illegal conduct by vendors, residents, or employees.

Coordinate Vendors & Service Requests

• Refer outside vendors to the Service Manager or office for authorization.
• Execute work orders promptly and efficiently, maintaining high quality standards.

Deliver Exceptional Resident Experience

• Maintain a positive, “can‑do” attitude at all times and provide friendly, professional service to residents.
• Support sister properties as requested to ensure consistent service across the portfolio.

• 1+ year experience in multi‑family property maintenance.
• Hands‑on experience with plumbing, electrical, carpentry, painting, and appliance repairs required.
• Ability to communicate within the team and residents in order to provide customer service.
• EPA Section 608 Type II or Universal Certification required.
• Certified Pool Operator (CPO) preferred or able to certify within 90 days.
• HVAC experience preferred;
  Certified Apartment Maintenance Technician (CAMT) preferred.
• Must own personal tools.
• Must have the ability to work on‑call after hours for emergencies.
• Experience with One Site, Real Page, or ALN preferred.
• Knowledge of state, local, and federal Fair Housing laws.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer) preferred.

• Competitive pay and bonus opportunities
• Medical, dental, vision, life, and disability coverage
• 401(k) with immediate vesting and company match
• Paid vacation and holidays
• Education reimbursement and professional development
• Employee assistance programs and wellness resources
• Apartments rental discounts
• Referral bonuses and recognition programs
• Strong internal promotion opportunities and career growth paths