Service & Solutions Technician

Summary

You will be responsible for general maintenance and repair duties including maintenance for both Residential and Commercial properties, identifying the need for repairs, responding to clients' maintenance requests, and daily/weekly/monthly property maintenance inspections.

To be an effective service technician, you will be skilled and hard-working, with outstanding problem-solving abilities. Skillful hands, good physical stamina, and strong trade repair knowledge are important parts of the successful candidates' talents. Quality control and safety are key to this position. This is a full time, non-exempt position.

• Perform basic tasks including painting and patching and managing maintenance repairs.
• Perform basic repairs on buildings, equipment, or appliances.
• Detect and report the need for major maintenance repairs.
• Regularly check properties under management to identify issues with litter, mechanical failure or damage.
• Respond to clients' maintenance requests in a timely and professional manner.
• Repair minor plumbing, electrical and safety systems.
• Maintain the cleanliness of outside spaces such as parking lots and sidewalks at properties we maintain.

• Ability to identify deficient work and provide resolution.
• Effectively communicate using the following tools: telephone, written logs, email, computer, smartphone devices, digital camera.
• Blueprint reading.
• Physically lift up to 50 lbs.
• Endurance and ability to visit entire job site, including stairs or other elevated structures.
• Customer Service
  - Manages difficult customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict,;
  Maintains confidentiality;
  Listens to others without interrupting;
  Able to remain professional in high pressure situation;
  Collaborates effectively with others in team settings.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds effectively and timely;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Adapts writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;;
  Able to build morale and group commitments to goals and objectives;
  Supports Company's efforts to succeed.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Organizes or schedules other people and their tasks;
  Develops realistic action plans.
• Professionalism
  - Approaches others in a tactful manner; performs well under pressure;
  Treats others with respect and consideration or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Quantity
  - Meets productivity standards;
  Completes work in timely manner;
  Strives to increase productivity;
  Works quickly.
• Safety and Security
  - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Adaptability
  - Adapts to changes in the work environment;
  Manages competing demands;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Able to work more than 40 hours when necessary to meet deadlines.;
  Completes…