Service Technician

Position Summary

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

• 1+ years of customer service experience (preferred).
• Must be 21 years of age or older.
• Possess a valid driver’s license with 3+ consecutive years of driving history; driving a company vehicle is an essential function.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

• Hourly base pay range $16.00 – $18.00, with additional compensation opportunities.
• Weekly pay: get paid every Friday.
• Paid sick and vacation time plus 10 company‑paid holidays.
• Comprehensive benefits package: medical, dental, vision.
• 401(k) with competitive match.
• Employee Assistance Program (EAP).
• Discounted pest control services for employees and friends.

• Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.
• Requires clear vision for close and distant tasks, with adjustable focus.
• Must be able to stand for long periods, perform physical tasks, and manage repetitive motions.
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Moderate noise level in the work environment.

The Shield Co. Management, LLC is an equal opportunity employer committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA):
The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.