Service Writer

Phoenixville, Pennsylvania, United States

200 Schell Lane, Phoenixville , Pennsylvania 19460 , United States

Toyota Lift Northeast is the premier authorized Toyota Material Handling dealer serving customers throughout New York, New Jersey, and Pennsylvania. We help businesses keep their operations moving by providing industry-leading forklifts, material handling equipment, warehouse solutions, rentals, service, parts, and fleet management.

Our success is built on exceptional customer service, strong relationships, and a team of dedicated employees who take pride in delivering reliable solutions every day. We foster a collaborative, team-oriented culture where employees are empowered to grow professionally, make an impact, and build long-term careers. If you're looking to join a company that values integrity, continuous improvement, and putting customers first, we'd love to hear from you.

At Toyota Lift Northeast, our service team is committed to keeping our customers' operations running safely and efficiently. As a Service Writer (Quote Writer), you'll play a vital role in that mission by turning technician recommendations into clear, accurate repair estimates that help customers make informed decisions. If you're organized, customer-focused, and enjoy coordinating multiple moving pieces, we'd love to have you on our team.

What You'll Do

• Prepare accurate, detailed quotations for forklift repairs, planned maintenance, and warehouse equipment service.
• Review technician inspection reports and repair recommendations to determine the scope of work.
• Research parts, labor, and outside service requirements needed to complete repairs.
• Coordinate with the Parts Department to verify pricing, availability, and lead times.
• Partner with Service Managers and technicians to ensure estimates are complete, accurate, and technically sound.
• Communicate repair recommendations and quotations to customers in a professional and timely manner.
• Follow up on outstanding quotations to answer customer questions and secure repair approvals.
• Coordinate approved repairs with the service team to ensure timely scheduling and completion.
• Maintain accurate documentation of quotations, approvals, and customer communications.
• Monitor open quotations and proactively follow up to improve quote conversion rates.
• Identify opportunities to improve quoting processes and increase operational efficiency.
• Deliver exceptional customer service while building strong relationships with customers and internal teams.

What Success Looks Like

• Strong communication with customers and internal departments.
• High quote approval and conversion rates.
• Efficient coordination between technicians, parts, and service.
• Excellent customer satisfaction throughout the repair process.
• Well-organized documentation and follow-up on open estimates.

Qualifications

Required:

• High school diploma or equivalent.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Strong customer service skills with a professional and positive attitude.

Preferred:

• Experience preparing estimates, quotations, or service proposals.
• Experience in customer service, service coordination, dispatching, or service administration.
• Mechanical aptitude or experience working with forklifts, heavy equipment, industrial equipment, construction equipment, truck, automotive, or similar industries.
• Experience with ERP, service management, or business management software.

Toyota Lift Northeast offers a competitive compensation and benefits package, including:

• Competitive compensation
• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company contribution
• 401(k) with company match
• Paid time off and paid holidays
• Employee Assistance Program (EAP)
• Ongoing training and professional development opportunities
• Career growth opportunities within Toyota Lift Northeast and our affiliated companies

Toyota Lift Northeast is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

This employer participates in the E-Verify program.

EEO is the Law

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