Master Floor Tech

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Full Time Lead Pine Bluff, AR, US

The Master Floor Technician in a hotel or casino setting is responsible for supervising and executing comprehensive floor care and maintenance to ensure a pristine, safe, and welcoming environment for guests and staff. This role involves leading a team of floor technicians, maintaining meticulous floor standards in high-traffic and guest-facing areas, and promoting a high level of cleanliness and safety throughout the property.

• Lead and oversee the day-to-day floor care operations including sweeping, mopping, stripping, waxing, buffing, and polishing floors across all guest and public areas such as lobbies, corridors, gaming floors, restaurants, and event spaces.
• Train EVS team members in proper floor care techniques, use of equipment, and adherence to safety and sanitation protocols specific to hotel and casino environments.
• Ensure compliance with health, safety, and hospitality quality standards to maintain a polished and guest-ready floor appearance.
• Perform regular inspections of floors and floor care equipment, addressing issues promptly to prevent accidents or operational disruptions.
• Coordinate work schedules to ensure all floor care needs are met efficiently and effectively, especially during peak guest hours.
• Maintain inventory of floor care supplies, monitoring usage, and report to management the need for more supplies.
• Collaborate with EVS management and other hotel departments to coordinate cleaning activities minimizing impact on guest experience.
• Respond promptly to spills, stains, or other floor-related emergencies to uphold safety and cleanliness.
• Encourage a team culture focused on excellence, attention to detail, and proactive maintenance.
• Assist in other EVS duties as required to support overall property cleanliness and hygiene.

• Proven experience in floor care and maintenance, ideally within hospitality, hotel, or casino settings.
• Knowledge of specialized floor care products and equipment suited for high-traffic commercial areas.
• Understanding of hospitality industry cleanliness standards and guest service expectations.
• Strong communication, organizational, and team management skills.
• Ability to work flexible hours, including nights, weekends, and holidays, to ensure continuous floor care coverage.

• Ability to stand, walk, bend, and perform physical tasks for extended periods.
• Capacity to lift and carry equipment and supplies up to 50 pounds.

Comfortable working in fast-paced, guest-focused environments requiring discretion and professionalism.

Saracen Casino Resort is an equal opportunity employer.