Elevator Usher | Part-Time | PPG Paints Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Elevator Usher position is responsible for delivering superior guest service when transporting visitors to their correct seating levels during all PPG Paints Arena events.

This role pays an hourly rate of $15.71 (per CBA).

Benefits as per the union agreement.

This position will remain open until September 4, 2026.

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania and home to the NHL’s Pittsburgh Penguins.

• Maintain neatness and sanitation in assigned areas at all times.
• Clean and sanitize assigned work areas that include buttons, doors, and walls using mechanical and/or manual equipment following proper building and governmental protocols.
• Contact management for any maintenance issues.
• Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
• Ensure that all passengers follow proper protocols to enter and exit the elevator safely and that guests adhere to proper behavior while riding the elevator.
• Notify the Event Supervisor and/or Security by pager if issues arise.
• Ensure that proper passenger load guidelines are followed. Be alert to any malfunction and ring the pager and security alarm in case of any issue.
• Provide directional assistance to various locations throughout the facility.
• Assist other employees while loading items into the elevator. May need to transfer other goods from floor to floor.
• Enforce rules and regulations of the building (i.e., no smoking)
• Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees.
• May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period.

• High school diploma or general education degree (GED)
• 1+ years of customer service experience preferred
• Ability to work with minimal supervision
• Must be able to do basic mathematics
• Strong customer service skills
• Sound judgement and quick decision-making capability
• Good verbal and interpersonal skills required
• Possess enough technical aptitude to understand and operate the elevator
• Carry a pleasant impression of the Company through courteous and sincere conduct
• Professional presentation, appearance and work ethic
• Ability to work irregular hours, including night shifts, weekends and holidays
• Ability to interact with all levels of staff, including management
• Will be required to join the union, upon invitation, following 90-day probationary period.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.