Supervisor, Field Service

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you'll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.

• Guide and support field teams to deliver responsive installation and troubleshooting that meets
• Spectrum’s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Coordinateteamtraining, reinforcingtechnicalqualityassurance and ensuring your teamare well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

• Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
• Exposure to dust, dirt, noise, insects, rodents,petsand cleaning solutions
• Tasks may require travel, overtime, weekend or second shift work as needed
• Work in an office environment and in the field

• Associate degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

• 5+ years of field technician work experience
• Supervisory experience in a technical environment or equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings

• Effective written and verbal communication with employees, customers and suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet and lift up to 90lbs. using safety equipment
• Work with small components and differentiate between sizes and colors
• Other
• Valid driver's license with satisfactory driving record per Spectrum standards

• 1+ years of supervisory or leadership experience

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum/telecommunications products and services

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $67,100.00 and $. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.