Site Engineering Specialist

• Location 200 Centerpoint Boulevard,Pittston, PA, 18640,United States
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 10%

The Site Engineering Specialist is a customer-facing role serving as the single point of contact onsite to support the automation systems post-implementation. This role guides the customer’s onsite technicians, drives operational excellence, and acts as the primary liaison between the customer and TGW for all automation-related matters. The Site Engineering Specialist ensures the overall performance, reliability, and continuous improvement of the material handling system.

This role is based at the customer facility in Pittston, PA.

• Serve as the primary onsite liaison between the customer and TGW, ensuring clear communication, alignment, and effective execution of automation-related activities.
• Guide and develop customer maintenance and operations teams, providing hands‑on support, mentorship, and training to improve overall system knowledge and capability.
• Build strong relationships with customer leadership and site personnel to proactively identify improvement opportunities and mitigate operational risk.
• Lead and coordinate maintenance activities, including Planned Preventive Maintenance (PPM), troubleshooting, and repair of automated systems.
• Provide advanced technical support (electrical, mechanical, and controls) and mentor technicians in resolving complex system issues.
• Support incident management, ensuring timely resolution of issues and leading root cause analysis to prevent recurrence.
• Support onsite automation technicians, establishing clear expectations, accountability, and performance management with the customer.
• Manage monthly budget requirements and expenses in alignment with contractual and operational goals.
• Ensure compliance with all safety standards and lead onsite safety initiatives, including investigations and corrective actions.
• Collaborate with the broader TGW LTS organization to track performance, document issues, and share lessons learned.
• Perform additional duties as required to support customer success and system performance.

Education: High school diploma required. Associate degree or technical certificate preferred.

Experience: Minimum of five (5) years of mechatronic troubleshooting and repair of material handling systems (conveyors, AS/RS, shuttles). Proven experience supervising maintenance teams in automated warehouse or manufacturing environments.

Travel: 10% of travel as required.

• Strong leadership and people development skills, including experience mentoring both technicians and customer teams.
• Comfortable leading other team members without formal direct reporting relationship.
• Proficiency with CMMS platforms and maintenance planning processes.
• Excellent communication and customer service skills, with the ability to influence at all organizational levels.
• Proficiency in Microsoft Office (Outlook, Teams, Excel, Word).
• Ability to train and develop both technical and operational personnel.

• Ability to stand and walk around industrial and/or warehouse environment for prolonged periods of time.
• Ability to lift up to 50 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocols.
• Ability to move and use muscles for extended periods of time without fatigue.
• Ability to climb ladders, bend, or crawl into awkward spaces.
• Ability to communicate regularly with others verbally and in writing.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in…