W19 - Shipping Clerk - Day Shift

Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you.

• Ownership Stake:
  Become a co‑owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards:
  Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging:
  Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and
  
  Collaboration:
  
  Join a community of like‑minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost:
  This program costs nothing to you. As long as you are employed with RJW, you will enjoy the benefits. Shares will be given to you on a yearly basis based on salary.

Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.

• Check in all drivers.
• Print all pertinent paperwork for shipping.
• Coordinate with the dock and the drivers on the door they will be loading product in.
• Ensure all paperwork is properly signed by the pickup driver.
• Close loads in the system.
• Coordinate with Customer Service Teams regarding special paperwork for certain orders such as international orders and customers that prefer special BOLs. Enter customer orders and scan/index documents as required.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Complete other tasks as assigned by supervisor or manager.

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Ability to multi‑task.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1–2 years of clerical experience.
• Basic transportation, logistics, and shipping experience.

• High School Diploma or General Education Diploma (GED) preferred.

• Must be able to effectively communicate, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

• Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
• Leads,…