Internal Advisor Assistant

Essential Functions

• Determines the needs of clients, collecting information necessary for service or repair diagnosis
• Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Writes Repair Orders, detailing problems and pertinent information, and secures clients’ signatures for authorization of repair or service
• Informs clients of repair diagnosis, sells repairs and services needed or required for proper operation
• Sells and manages extended warranties and completes required documentation
• Inspects the quality of vehicles following services to verify that all authorized work is performed properly in an effort to reduce rechecks
• Follows up on the progress of each repair order during the day and contacts clients by phone or e‑mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and documents changes on the repair order
• Notifies clients when repairs are completed and the vehicle is ready for delivery
• Reviews and explains repairs and associated costs with the client upon completion of service
• Documents verbal, in‑person, and written approvals on repair orders and add‑on sales
• Maintains a readable status sheet (route sheet) of carryover vehicles and the status of clients in for repairs
• Maintains a record of the status of special order parts
• Maintains the required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintains the required hours per repair order (HPR) in accordance with dealership standards
• Other duties:
  Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• High school diploma or general education degree (GED)
• Customer service-oriented and friendly demeanor
• Ability to multitask and tend to several clients at once
• Positive attitude and willingness to work as a team
• Excellent communication, professionalism, punctuality and attention to detail skills

This role has no supervisory responsibilities.

This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

• Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Requires standing for extended periods with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
• Requires frequent driving and some typing. Requires visual acuity to operate motor vehicles.
• Requires excellent visual acuity and manual dexterity.

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ewing Automotive Group is an Equal Opportunity Employer.