Room Attendant

Position Type: Variable Hourly / Non-Exempt

Compensation: $22-26.50 per hour based on experience

General
:
The ideal candidate must display effective listening and communication skills, initiative, the ability to work independently or as part of a team, and the capacity to lead by example. This individual must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our team members to approach their work with passion, enthusiasm, and a strong commitment to customer satisfaction while championing, embracing, and living our company values.

Integrity

We are honest, genuine, and transparent. We show up with humility and earn confidence through consistent, thoughtful follow-through.

Empathy

We lead with warmth, respect, and genuine care for others, enabling us to build authentic, trust-based relationships.

We set high standards and strive for constant improvement. We embrace feedback, execute thoughtfully, and evolve intentionally.

Additional Information:

Essential Functions of the Job:

• Regular attendance and timely reporting to work, ready to begin the scheduled shift.
• Ability to work flexible schedules (including weekends, nights, and holidays) to meet hotel and guest needs.
• Communicating effectively, both verbally and in writing, maintaining an appropriate tone, professional attitude, and welcoming body language.
• Ability to understand and follow operational instructions as directed by a supervisor or manager.
• Commitment to working safely. All employees must follow company safety policies and procedures as a condition of employment.
• Performing the job duties as described.

Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. If you believe you require an accommodation, please speak with your supervisor, General Manager, and they will in turn engage the off-property HR team.

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, maintaining a positive, solution-oriented attitude and a high level of professionalism consistent with company values.
• Acknowledge guests promptly with a smile and a friendly greeting; attend to guest needs efficiently.
• Comply with all company and hotel policies and procedures, including the Employee Handbook, Conduct Policy, and Safety Policies.
• Maintain strict compliance with guest privacy and data security standards.
• Report all on-the-job injuries to a supervisor or the Manager on Duty immediately, regardless of how minor the injury may seem.
• Act as a safety and security agent by identifying and promptly reporting potential risks to guests and/or employees to management.
• Arrive to work on time in accordance with the attendance policy, wearing the appropriate and approved work attire/uniform, maintaining a neat and professional appearance.
• Complete work in a timely manner and meet established productivity standards.
• Keep the work area clean, safe, and well-organized.
• Demonstrate a collaborative team attitude, working together effectively to accomplish tasks, including supporting other operational areas when needed.
• Accurately record all hours worked. Seek approval from management prior to working any overtime (including clocking in early or staying beyond a scheduled shift).
• Perform additional duties as assigned.

Job Duties:

• Complete room cleaning tasks according to required quality standards within established time limits (e.g., minutes per assigned room).
• Stock housekeeping carts sufficiently at the start of the shift based on daily room assignments.
• Utilize daily operational reports from the Executive Housekeeper or Supervisor to maximize efficiency and avoid disrupting guests.
• Wear required personal protective equipment (PPE) such as gloves, safety glasses, or kneepads to work safely and prevent workplace injury.
• Remove all soiled linen and towels from beds and bathrooms while inspecting for safety hazards or blood borne pathogens. (Beds must be completely…