Service Supervisor - PAC

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title
:
Service Supervisor, PAC

Location
:
Ponoma, CA (Hybrid, with travel)

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Lead the team, solve the tough technical challenges, and keep industry moving in a highly visible service leadership role supporting some of the region’s most critical industrial operations. The Service Supervisor – Plant Air Centrifugal (PAC) is a highly visible leadership role supporting Ingersoll Rand’s centrifugal compressed air business across California and Arizona. Working with major manufacturing, automotive, aerospace, and defense customers, this leader becomes a trusted resource when equipment reliability, uptime, and fast technical decisions matter most.

You’ll lead and develop a team of PAC Service Technicians responsible for installing, maintaining, troubleshooting, and repairing sophisticated centrifugal compressed air systems. Just as importantly, you’ll help build the next generation of the regional service team through recruiting, hands-on coaching, technical training, and technician development.

This is not a desk-only leadership role. The right candidate brings technical credibility, strong people leadership, and confidence in front of customers. You’ll work alongside technicians, ask the right diagnostic questions, guide complex troubleshooting, and help identify safe, practical solutions when standard parts or factory support cannot meet a customer’s timeline.

Direct centrifugal-compressor experience is preferred, but we also welcome candidates with strong backgrounds in industrial electrical systems, switch gear, automation, controls, PLCs, or microprocessor-based equipment who are ready to expand their technical expertise. Based from Pomona, California, this hybrid position includes approximately 50% regional travel, with some overnight stays. You’ll have the backing of an established global OEM, factory training and certification opportunities, strong engineering and technical resources, and a safety-first culture—along with the opportunity to build a high-performing service team and make a direct impact on some of the region’s most demanding industrial operations.

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts,…