Hospitality Duty Manager

Hospitality Duty Manager

Luxury Resort Environment

An exciting opportunity exists for an experienced Hospitality Duty Manager to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across Rooms Division, Housekeeping, and Front Office operations
, supported by solid exposure to Food & Beverage outlets
.

As the Hospitality Duty Manager, you will act as the senior operational leader on shift, ensuring the smooth, efficient, and consistent delivery of guest services across all departments. You will play a pivotal role in maintaining service standards, supporting departmental teams, and delivering an exceptional end-to-end guest journey.

• Act as the senior manager on duty, overseeing daily resort operations
• Lead and support Front Office, Housekeeping, and Rooms Division teams to ensure exceptional service standards
• Coordinate operational flow between departments to maximise efficiency and guest satisfaction
• Serve as the primary escalation point for guest enquiries, concerns, and service recovery
• Ensure rooms readiness, cleanliness, presentation, and overall guest comfort at all times
• Support Food & Beverage operations during peak service periods
• Conduct daily operational briefings and manage effective shift handovers
• Ensure compliance with health, safety, security, and operational policies
• Monitor guest feedback and implement corrective and improvement actions where required

The successful candidate will demonstrate:

• 5+ years’ experience in hotel or resort operations
• Proven leadership experience within Front Office, Housekeeping, and Rooms Division
• Exposure to Food & Beverage operations in a supervisory or management capacity
• A relevant qualification in Hospitality Management or a related discipline
• Strong guest service orientation with a hands-on leadership style
• Excellent communication, organisational, and problem-solving skills
• Experience using hotel PMS systems and operational reporting tools
• Flexibility to work shifts, weekends, and public holidays

• Basic Salary: R12,000.00 – R15,000.00 per month (depending on experience)
• Live-in accommodation provided
• Additional benefits to be discussed at interview stage

If you are a committed hospitality professional with a passion for operational excellence and guest service, and you meet the above criteria, we invite you to submit your CV for consideration. Att :
Butch Mollett – Email:  Whats App Direct :