Engineering Tech

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Grand Traverse Resort & Spa

Job Description

Job Title:
Technician Level I

Reports To:
Engineering Supervisor

FLSA Status:
Hourly

EEO Job Category: 07

Prepared By:
Human Resources

Dept./Position Code 835455

Date Prepared:
January 2011 Revised:
May 2025

Occupational Code: 49-9071.00

SUMMARY

Resort Maintenance Technicians perform routine and preventative maintenance to maintain the physical integrity of Grand Traverse Resort and Spa. The position will conduct building repairs and are responsible for cleanliness and upkeep of property buildings, offices, guest rooms, pools, facilities, equipment, & various utility systems. Maintenance Technicians complete work orders and provide quick responses, follow-through and excellent customer service to guests, residents, members, and departmental areas within the resort.

Technicians report to and take directions from the engineering management team which includes Engineering Supervisors, Assistant Director of Engineering, and the Director of Engineering. In this position, you will have an opportunity to gain experience and develop the needed skills to become a Tech II.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to any maintenance requests, assess the problem, and repair or refer the situation on to a supervisor for further action in a timely manner
• Perform basic preventative maintenance on assigned equipment, clean and repair messy areas, loose wallpaper, torn carpet, missing ceiling tiles, leaks, etc
• Perform minor repairs on electrical, gas fired equipment and a variety of appliances
• Handle minor plumbing problems such as clogged drains, backed up toilets, etc
• Change light bulbs and ceiling tiles using ladders or personnel lift
• Respond to mysterious odors and other safety concerns
• Distribute 50lbs bags of salt to the water softener(s) in the hotel/tower complex
• Unload and distribute inventory throughout the entire property
• Implement electrical setups for large and small groups
• Assist as part of the First Response team during emergencies
• Be responsible for the condition of all facility assigned tools and equipment including vehicles
• Repairs to meet all state and local codes and be performed in a workmanship like manner
• Respond to mobile radio requests using professional radio etiquette. Be responsible for the condition of personally assigned mobile radio
• Maintain open line of communication with supervisor
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE

• 18 years of age and have a High School diploma or GED
• Valid Michigan driver’s license and insurable through GTRS insurance policy
• Experience working with computer work order systems and Microsoft operating systems
• Ability to obtain Certified Pool Operator (CPO) certification within the first year of employment, if necessary
• A general knowledge of plumbing, refrigeration, H.V.A.C. and electrical is required

OTHER SKILLS AND Abilities

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Team oriented with strong interpersonal skills, able to motivate others through work habits and set a…