Field Service Technician II

Overview

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
• Provide Remote Technical Support to assigned Top customers.
• Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
• Complete Corrective Action Reports for all Warranty issues.
• Conduct formal and informal training classes.
• Complete accurate service reports/service tickets after customer visits in a timely manner.
• Responsible for auditing, documenting and updating customer installed base line survey information for our database.
• Report any customer complaints about our equipment performance to assigned Field Service Supervisor.
• Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering.
• Upsell customers on aftermarket parts or services (e.g. True Blue PM Program).
• Participate in ongoing training of our products.

• College degree in a Technical Program.

• Strong mechanical and electrical knowledge/understanding.
• Strong knowledge of pneumatic and hydraulic systems/components.
• Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic and pneumatic schematics, electrical schematics, and wiring diagrams.
• Familiarity with using common tools and equipment (i.e. multimeter).
• Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240 VAC – 480 VAC).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable with upselling customers on new products and technologies.
• Effective, clear, concise oral and written communication skills.
• Home office space.
• Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur, etc.
• Available to travel ~75% of the time.

Working conditions will vary based on location and the nature of the customer. They are typical of light and heavy industrial settings and may include moderate to high noise levels and temperature extremes. The role requires standing for extended periods, walking, climbing steps, crossing roller conveyors, and reaching with hands and arms while wearing personal protective equipment. The FST must carry the required tools and be able to lift and move up to 50 pounds.

Specific vision abilities include close vision, the ability to adjust focus, and depth perception.

Estimated travel:
Up to 75% with 5 to 10+ overnight stays per month.

If you are interested in being part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications.

We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.