Repair and Service - Sr Customer Service Representative

Location:

Portland, ME

Schedule:

Monday-Friday | 8:00 AM - 4:30 PM

Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands‑on mechanical experience or simply enjoy understanding how things work, this could be a great opportunity for you. We're hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland, ME. This role is ideal for someone who is mechanically inclined or someone who is motivated, and eager to learn.

We're willing to train the right person who brings strong organization skills, curiosity, and a customer-focused mindset.

You'll work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as:

• Gearboxes
• Hydraulic cylinders & power units
• Process pumps
• Blowers & vacuum pumps
• Other industrial rotating equipment

Key responsibilities include:

• Review teardown information with technicians to build detailed repair quotes
• Source products from branch inventory, distribution centers, or supplier inventory
• Work with third‑party vendors for pricing and availability
• Follow up on open vendor quotes to ensure timely turnaround
• Send completed quotes to internal sales for customer submission
• Partner with Account Representatives to ensure customer satisfaction

Mechanical aptitude or a strong interest in learning industrial products and repair processes Ability or willingness to learn to interpret schematics and mechanical parts Strong organizational and follow-up skills Strong attention to detail and communication skills Comfortable coordinating with vendors and internal teams Industrial distribution or repair experience is a plus

• Stable, growing industrial distribution company
• Collaborative, team-oriented work environment
• Empowered role with autonomy and trust
• Consistent Monday-Friday schedule supporting work‑life balance
• Long-term career growth and advancement opportunities

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay: $21.17 - $26.46/ hour

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.