Facilities Attendant

At The Fathom Companies, we are dedicated to cultivating an environment where empowerment, creativity, and teamwork flourish. Fathom and our Team members are strongly supported on the foundation of our six core values: building relationships, embracing dynamism, leading with compassion, fostering accountability, embodying resilience, and maintaining a positive outlook. Sustainability and community engagement are integral to our mission, as we strive to make meaningful contributions to our local communities.

We believe in the boundless opportunities that arise from a foundation of mutual trust and respect.

Maintain clean, safe, attractive, and fully functioning guest and team-member spaces by completing public-area cleaning, routine facilities inspections, preventive upkeep, and light repairs. The Facilities Attendant responds promptly to service needs, identifies and reports concerns, and supports a welcoming hotel environment.

• Walk assigned guest, public, back-of-house, and exterior areas at the start of each shift; identify cleaning, restocking, maintenance, and safety needs and prioritize the day's work.
• Follow established public-area and facilities checklists for the lobby and Canopy Central, Guest Retreat, fitness center, transfer lounge, meeting rooms and restrooms, Salt Yard, Luna, employee locker room and retreat, corridors, entrances, grounds, and other assigned spaces.
• Clean and maintain public and back-of-house areas, including removing debris; emptying trash and recycling; vacuuming; dusting; sanitizing; cleaning glass and windows; organizing and stocking closets; and replenishing paper products, soap, liners, and other supplies.
• Perform routine preventive maintenance and light repairs in guest rooms and shared spaces, including touch-up painting, hanging or replacing fixtures, changing light bulbs, tightening hardware, and addressing minor plumbing, television, phone, clock, bathroom-fixture, furniture, and finish concerns within training and authorization.
• Complete basic visual and operational checks of lighting, plumbing, HVAC, doors, locks, furnishings, equipment, and other property systems; promptly document and escalate work requiring advanced technical knowledge, a license, or outside support.
• Maintain the appearance and safety of building entrances, exterior areas, and grounds, including seasonal support and snow removal as assigned.
• Use hand tools, power tools, cleaning equipment, chemicals, ladders, and personal protective equipment safely and only as trained and intended.
• Record, update, and close assigned tasks using departmental systems and resources such as HotSOS, Keywatcher, and digital-key tools; communicate unfinished work, recurring concerns, and urgent issues to the appropriate leader.
• Respond professionally to guest and team-member requests, take opportunities to create a positive experience, and coordinate work with Housekeeping, Front Office, Food and Beverage, Security, and other departments.
• Support outside contractors as directed and maintain orderly work areas, tools, equipment, parts, and supply inventories.

• Assist Facilities, Engineering, Housekeeping, and other departments based on hotel needs.
• Complete property security walks and report unusual conditions or activity.

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Effectively communicate pertinent information both verbally and written with or without communication technology
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Perform other assignments as directed by Management
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the handbook

• Be knowledgeable of policies regarding emergency procedures and security concerns
• Properly handle and account for keys
• Be knowledgeable about harassment in the workplace and appropriate reporting steps
• Be knowledgeable and comply with electronic communications procedures and cyber security
• Should be able to identify and address deficiencies in cleanliness and safety standards and notify appropriate team members of same

The individual must possess the following knowledge,…