Service Technician

Description

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought‑after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

The Frank Estate has 309 units and is located in Portland, OR

Monday through Friday in addition to participation in an on‑call rotation (required)

$24.13 per hour

The Service Technician I is primarily responsible for maintaining the cleanliness and aesthetic appearance of the community, meeting our standards of excellence in cleanliness, appearance, safety, and functionality. This role plays a critical part in creating first impressions for residents and prospects. Responsibilities may include painting apartments, maintaining curb appeal, and portering/housekeeping tasks. Additionally, the role may involve completing basic resident service requests and ensuring vacant apartments are cleaned efficiently, as well as planning and coordinating resident‑related activities.

• Knowledgeable of property grounds maintenance standards.
• Strong attention to and keen eye for aesthetic details and cleanliness.
• Proficient in responding courteously to questions and requests and staying calm when addressing and resolving customer problems.
• A professional who can work independently and collaboratively.

• Inspect the property throughout the day to remove litter, debris, and pet droppings, ensuring all common areas and amenities are neat and free of litter.
• Regularly perform detail cleaning of the property, including power washing as required, raking, sweeping, and shoveling when necessary, and using a blower to keep sidewalks and walking areas clear of loose grass and brush.
• Check, clean, and replace exterior lighting on a regular basis.
• Remove trash and any remaining items in vacant apartments prior to starting the make‑ready process.
• Complete assigned minor and routine service requests as requested by the Service Manager and assist in the make‑ready process (e.g., repair and replace windows, screens, and sliding doors).
• Perform work area clean‑up and safety‑related duties.
• Stock and pick up tools, parts, inventory, and needed equipment. Demonstrate customer service skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Maintain open communication with the Service Manager and ensure they are immediately informed of any potential issues.
• Assist in resolving emergency situations (e.g., floods, fires, back‑ups). Identify areas for improvement and offer suggestions to improve efficiency and productivity.
• Maintain proper work area conditions per company policies and procedures.
• Oversee the planning, supervision, and successful completion of resident activities that consider the individual and collective interests, needs, and safety of the community’s residents. Examples might include fitness courses, movie nights, gardening, and civic speaker spotlights.

• 1+ years of related experience in residential property maintenance.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi‑Family housing experience is preferred.

• Generous Benefits:
  Comprehensive medical, dental, vision, and RX plans.
• PTO:
  Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day‑off, and 1 volunteer day‑off.
• Retirement: 401k match up to 4%.
• Tools Provided:
  Service team members are provided with tool kits.
• Career Growth:
  Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education:
  
  Tuition reimbursement for continuous learning.
• Employee Housing Discount:
  Housing discount offered at Prime Residential properties.

If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now…