Service Manager

Service Manager | Windsor Buckman - Portland, OR

Windsor Totem Lake is a mid-rise style apartment community with 170 units.

Hourly:
Starting at $30.00 - $37.61 per hour, depending on years of experience, tenure, and location.

Bonus:
Average bonus potential of 10% annual bonus.

• General Maintenance
  :
  Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders
  :
  Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Happy Co.
• Unit Turnover
  :
  Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs
  :
  Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance
  :
  Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance
  :
  Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management
  :
  Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping
  :
  Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service
  :
  Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration
  :
  Work closely with the property management team to identify and resolve maintenance issues.

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after two years of employment.
• 10% annual bonus potential.
• Annual PTO including 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

This position is also eligible for bonus and benefits.

• Education
  :
  High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience
  :
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management.
  • Experience ordering supplies, creating purchase orders, and processing invoices.
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
• Physical Requirements
  :
  • Ability to lift and carry up to 50 pounds.
  • Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
  • Comfortable working in various weather conditions and environments.

Windsor Property Management Company is an Equal Opportunity Employer.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Notice of E-Verify Participation and Right to Work information are available upon request.