Assistant Service Manager

Description

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought‑after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feel welcomed, valued, and set up to do their best work.

Rock Creek 185 has 388 units and is located in Portland, CA

Monday through Friday from 9:00 a.m. to 6:00 p.m. in addition to participation in the on‑call rotation (required)

$33.04 per hour

The Assistant Service Manager supports the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral in working alongside the Service Manager to ensure the smooth day‑to‑day operations and serve as a community ambassador, exemplifying our company values.

The Assistant Service Manager must strategically and effectively help oversee a diverse team, aligning with the community management team and organizational values.

• Technically proficient with various building mechanical components and a hands‑on, advisory disposition.
• High standards of excellence and a passion for mentoring and coaching team members.
• Detail‑oriented problem solver with a strong sense of ownership and pride in your work.
• Customer service‑oriented professional who remains calm and professional when addressing resident concerns.
• Skilled in risk assessment and decision‑making within the maintenance function, helping to minimize incidents and ensure safety.
• Self‑driven and proactive, able to work independently and collaboratively.

• Work with the Service Manager to oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Service Manager and Community Director on personnel performance, operations, and budget.
• Foster a customer‑focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Support the Service Manager with safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

• Ability to traverse property grounds, climb ladders, and work in confined spaces up to 25% of the time (bending/stooping/crawling).
• Lifting:
  Move up to 25 lbs independently, 50 lbs with assistance, and 75‑150 lbs with material handling equipment.
• Ability to work indoors/outdoors in all weather conditions; occasional exposure to fumes/solvents.
• Perform repetitive motions (reaching/scrubbing) and operate tools with full finger dexterity.
• Mandatory on‑call rotation for evenings, weekends, and holidays.

• 3+ years of related experience in residential property maintenance.
• 1+ years of direct or indirect leadership experience overseeing maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi‑Family housing experience is preferred.
• Competency in Real Page/One Site or other…