Maintenance Supervisor

Role Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on‑call and weekend work.

• Aptitude for Connecting – Must possess a strong sense for creating a sense of community, the drive to go the extra mile to create a positive experience for residents and staff, and ability to build relationships with vendor partners, regulatory and social services partnerships.
• Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, seeking resources throughout the organization via support services and senior leadership.
• Professional Approach – Consistently demonstrate active listening and ensure residents and staff feel seen, heard, and valued while resolving challenges.

• Resident Relations & Customer Service
  • Demonstrate customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
  • Project a favorable image of the community to achieve property objectives and public recognition.
  • Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
  • Enforce policies of the community that are delegated by the Community Manager.
  • Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community, diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Maintenance Management
  • Coordinate, schedule and respond to resident/management requests and work orders.
  • Ensure all repairs and replacements for community common areas and units.
  • Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible, avoiding wasteful use of materials and supplies, and practicing correct use of tools and equipment.
  • Inspect grounds, building and other community features daily to identify, minimize and correct hazardous property conditions or liability concerns.
  • Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
  • Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
  • Maintain a well‑organized and property‑stocked maintenance shop while adhering to safety standards and OSHA guidelines.
  • Maintain a hazard communications program; teach and promote safe work practices.
  • Manage unit inspections.
  • Be responsible for key control of the community.
  • Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment…