District Service Manager - Portland

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrive communities.comFeel Seen at Thrive!

Learn more about Thrive Communities here:
Salary Range: $40 - $41 per hour
Schedule: Full-time;
Monday
- Friday 8 am - 5pm;
After hours and weekend support may be required, as needed

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• Discretionary bonus potential
• Eligible for earned Leasing & Renewal commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

• Assists with responding to resident service requests in a timely manner in accordance with Thrive standards.
• Assures residents are satisfied with service provided and updates notes in service request system (i.e. Yardi).

• Completes minor and routine work orders, as assigned. This may include, but is not limited to: clogged toilets, appliances that are not working, initial response/investigation of leaks and other unit/property damage.
• Holds the Emergency Phone and answers, responds to, and addresses after-hours calls.
• Inspects and helps coordinate all needed make-ready repairs and services. Performs make-ready duties to keep vacant units in top shape.
• Ensures service system (i.e. Yardi) and quality control documentation is complete and accurate.
• Reports all major repairs and needed requisitions to District Service Manager.
• Performs “trash-out” duties at vacated apartments as assigned. Removes all abandoned items from units and stores as directed and per local abandoned property laws.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa), with appropriate use of equipment or team support.
• Performs routine maintenance on property as directed by Community Manager and Maintenance Supervisor such as tearing down old fences, digging post holes, discarding abandoned furniture, repairing and replacing windows, screens, sliding glass doors, etc.
• Helps clean, maintain, and organize maintenance shops.
• Performs interior and exterior painting duties, when requested.
• Changes locks and makes keys.
• Distributes resident communications to homes.
• Performs work area clean-up and safety related duties.
• Assist with moving appliances.
• Other duties as assigned by leadership.

• Follows EPA/OSHA/State safety regulations governing proper storage and management of hazardous materials, including…