Field Service Technician - North East; MD, NJ, NY, PA

Overview

Join Pro Mach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At Pro Mach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you.

Bartelt Packaging, A Pro Mach Company provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician to join its team who resides in MD, NJ, NY or PA.

As Field Service Technician travels extensively to repair, maintain and start‑up specified Bartelt Packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service.

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem‑solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Direct or oversee customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on‑site customization of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24‑hour on‑call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs in the field.

• Technical associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a Pro Mach employee you receive more than just a paycheck. Total compensation includes a salary, comprehensive medical/dental/vision programs, life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program.

There is no waiting period for benefits – you are eligible on your first day of employment. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position and local and national compensation survey data. Potential short‑term incentive opportunities may also be part of the compensation package.

Pro Mach, Inc. was named to the Inc. 5,000 list…