Customer Service Representative

Responsibilities

• Responsible for the cleanliness and sanitation of all areas assigned.
• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Perform work assignments in a team with other employees.
• Perform repetitive tasks.
• Maintain clean work area.
• Follow all protocols, company procedures, policies, and rules.
• Take direction and respond to supervision.
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner.
• Fill in during staff shortage.
• Support shift lead in completing punch‑list items.
• Use proper personal protective equipment.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems, and of the environment.

• No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.
• Bilingual a plus.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

The following skills and terms are key to understanding the role and ensuring your application is recognized by Applicant Tracking Systems. These are primarily used for optimization purposes.

• Cleaning Methods
• Cleaning Equipment Maintenance
• Knowledge of Cleaning Compounds
• Ability to Read Instructions
• Repetitive Task Performance

• Strong Verbal Communication
• Strong Written Communication
• Professional Conduct
• Team Collaboration
• Customer Service Understanding

• Safety and Task Training Certification
• Forklift Certification