Custodial & Customer Service Associate

• Responsible for the cleanliness and sanitation of all areas assigned.

• Perform janitorial duties.

• Operate motorized cleaning equipment.

• Maintain daily upkeep of assigned area.

• Report incidents and hazardous conditions to supervisor.

• Comply with safety rules, policies, and procedures.

• Perform work assignments in a team with other employees.

• Perform repetitive tasks.

• Maintain clean work area.

• Follow all protocols, company procedures, policies, and rules.

• Take direction and respond to supervision.

• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.

• Fill in during staff shortage.

• Support shift lead in completing punch-list items.

• Use proper personal protective equipment.

• Present a professional appearance and conduct.

• Understand customer service and satisfaction.

• Understand reporting systems, and of the environment.

Requirements

• No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.
• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

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Hard Skills

• Cleaning Methods
• Cleaning Equipment Maintenance
• Knowledge of Cleaning Compounds
• Ability to Read Instructions
• Repetitive Task Performance

Soft Skills

• Strong Verbal Communication
• Strong Written Communication
• Professional Conduct
• Team Collaboration
• Customer Service Understanding

Certifications & Qualifications

• Safety and Task Training Certification
• Forklift Certification