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Skills Needed: QUALIFICATIONS

Knowledge of:

• Principles and practices of property management, leasing, and maintenance management;
• Operations, services and activities of a tax credit, section 8 and/or public housing program;
• Tax credit, section 8 and Public housing program eligibility rules, regulations and guidelines;
• Mandated rules, regulations, policies and procedures governing tax credit, section 8 and public housing rental unit leasing, operations and maintenance;
• Landlord/tenant law;
• Methods and techniques of managing buildings, facilities and grounds in a sustainable and environmentally responsible fashion;
• Operations, services and activities of a comprehensive maintenance program;
• Mandated rules, regulations, policies and procedures governing public housing maintenance;
• Operational characteristics of tools and materials used in building and construction maintenance programs;
• Preventative maintenance programs, principles and activities;
• Community resources available to low-income residents;
• Principles and practices of negotiation, coordination, and conflict resolution;
• Principles and practices of project budget development, administration and control;
• Eviction and court practices and procedures;
• Methods and techniques of conducting housing quality inspections;
• Building codes, Housing Quality Standards, and UPCS and;
• Methods, principles and practices of report preparation;
• Pertinent Federal, State and local laws, codes and regulations.

Ability to:

• Communicate and work with individuals and households with multiple, severe and chronic disabilities, mental illness, and diverse social and economic backgrounds;
• Exemplify traits that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;
• Mediate disputes and resolve conflicts;
• Resolve tenant issues in a positive and timely manner;
• Prepare and retain maintenance reports, records and files;
• Establish, monitor and maintain inventory levels;
• Manage multiple and rapidly changing priorities;
• Maintain a professional demeanor and positive attitude when dealing with coworkers, prospective residents, current residents and the general public;
• Organize, set priorities and exercise sound independent judgment within areas of responsibility;
• Maintain highly sensitive and confidential information;
• Conduct housing quality inspections, annual and interim eligibility reviews;
• Develop, review, and approve completed maintenance work;
• Communicate clearly and concisely, both orally and in writing.
• Operate office equipment including computers and supporting, internet, research, database, word processing and spreadsheet applications,
• Aptitude and interest necessary to further develop knowledge and abilities.

EDUCATION AND/OR EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education:
Equivalent to a Bachelor's degree from an accredited college or university with major course work in business administration, public administration or a related field.

Experience:
Three years of increasingly responsible experience working in the property management field with a property management company or housing agency with disadvantaged, special needs populations. Management experience at a tax credit, section 8 and public housing apartment community preferred.

License or Certificate
• Possession of an appropriate, valid driver's license.
• ARM or PHM certification preferred.

Knowledge of Microsoft Office: Word, Excel, and data entry and web search skills are essential to perform this job successfully.

Ability to speak conversationally in multiple languages is preferable.