Quality Technician

Description

Company Overview

For more than 120 years, Crescent Brands has served custom framers, artists, distributors, and retailers across North America with high-quality matboard, moulding, art materials, and framing solutions. Our portfolio includes Crescent, Bainbridge, and Berkeley matboard;
Nielsen and Nurre Caxton moulding;
Crescent Creative Products art materials; and Valiani computerized mat cutters. Crescent Brands is recognized for thoughtful product design, reliable performance, and a deep commitment to the creative community we serve.

Headquartered in Wheeling, Illinois, Crescent Brands is a collaborative, hands-on organization focused on product innovation, customer engagement, and strong partnerships with our customers. Our teams work closely across Sales, Operations, Marketing, and Product to bring new ideas to market and support the creative community we have proudly served for generations.

Position Summary

We are seeking a detail-oriented Quality Technician with at least 3 years of hands-on manufacturing quality experience to support production lines, enforce ISO 9001 QMS requirements, and manage non-conformance reporting and corrective actions.

Key Responsibilities

• Perform incoming, in-process, and final inspections for matboard (dimensional, surface, color, finish) using calipers, micrometers, gloss meters, and moisture analyzers.
• Create, investigate, and manage Non-Conformance Reports (NCRs); contain nonconforming material and lead root-cause analysis (5 Whys, fishbone).
• Drive CAPA activities: define corrective actions, assign owners, verify implementation and effectiveness.
• Support and maintain ISO 9001:2015 QMS activities, including internal audit support, document control, and record keeping.
• Collect and analyze SPC data (basis weight, caliper, moisture, coating thickness); generate control charts and initiate corrective actions.
• Calibrate and verify inspection/test equipment; maintain calibration and traceability records.
• Prepare and update inspection instructions, sampling plans, SOPs, and quality documentation to meet customer specifications.
• Collaborate with production, engineering, and suppliers to resolve material/process issues and reduce scrap.
• Support customer complaint resolution, sample evaluation, and returns/rework processes.
• Track quality KPIs (NCRs, scrap rate, PPM) and participate in continuous improvement activities (Kaizen).

Requirements

Qualifications

Minimum 3 years’ quality experience in a manufacturing environment; matboard/paper converting experience strongly preferred.

Proven experience managing NCRs/NCR logs, CAPA processes, and performing root-cause analysis.

Working knowledge of ISO 9001:2015 requirements and QMS practices.

Proficient with inspection tools (calipers, micrometers, gloss meters, moisture analyzers) and SPC fundamentals.

Strong documentation skills and experience with electronic document control/quality management systems.

Proficient in Microsoft Excel for data analysis and reporting.

Strong attention to detail, problem-solving skills, and effective communication.

High school diploma or equivalent required; technical certificate, associate degree, or quality certification (ASQ CQT, ISO internal auditor) preferred.

Working Conditions

Production floor environment; PPE required. Exposure to dust, rollers, and machinery. Standing and moderate lifting required.